Crash Reports

Crash reports are incredibly useful, they allow us a detailed look at the state of the software at the time of the issue. Some of the most gnarly and difficult bugs have been resolved through the use of crash reports.

Crash investigation tool

But of all the crash reports we receive we only look at about 1-2%. Why?

We receive just under 2,000 crash reports a month. Guess how many of those are from legitimate installations of our software? Yep, around 1-2%. Those illegitimate crash reports are filtered out and never looked at because the software is designed to crash if the software detects program manipulation.

Fortunately, for legitimate users of our software crashes are very rare but if you do ever experience one please send it, every genuine report is investigated.